Legal
Terms of service
These terms are an agreement between Goodwill Impex Limited, which operates Kimira, and the business that uses it. They are written to be read, not skimmed.
Goodwill Impex Limited · Last updated 25 September 2026
1. The service
Kimira lets a business assign tasks to its team over WhatsApp, follow them up, and see progress in a web view. It is operated by Goodwill Impex Limited, G-1 95/96 Sitapura Industrial Area, Jaipur 302022, Rajasthan, India (“we”, “us”). “You” means the business that signs up, and the owner and managers who act for it.
2. Who can use it
Kimira is for businesses. We set every account up ourselves after talking to you; there is no self-serve sign-up. You must be able to agree to these terms on behalf of your business.
3. Your team's agreement
Kimira invites each person you add, and messages them only once they reply YES. Anyone can reply STOP at any time, and Kimira will not message that number again. You agree to add only people who work with you, to tell them about Kimira before you go live, and never to use Kimira for marketing or to contact anyone else.
4. WhatsApp's rules apply
Kimira runs on Meta's WhatsApp Business Platform, and its rules apply to how Kimira is used. Meta may limit, pause or stop a number; if that happens we will tell you, and move you to another number where we can. We cannot guarantee that any message is delivered, and Kimira always shows whether a message was actually delivered.
5. How Kimira reads messages
Kimira uses an AI model to read the tasks you write in plain language. It confirms every task back to you, says what it assumed, and asks when it is not sure who a task is for. It can still misread a message, so check the confirmation, and correct anything with EDIT or in the web view.
6. Fees
A monthly plan for your business, plus GST, agreed with you in writing before you go live and invoiced monthly. There is nothing to pay online.
7. Your data
Your business owns its data. You can export it at any time, including for 90 days after the service ends. After that it is deleted. How we handle personal data is set out in the privacy policy.
8. Acceptable use
No unlawful, abusive or misleading messages; no messages to people who have not agreed to receive them; and no attempt to reach another business's data or to disrupt the service.
9. Availability
We work to keep Kimira running and your data safe, and we will tell you in advance about planned changes that affect you. Kimira depends on WhatsApp and on our hosting and AI providers, so we cannot promise it will never be interrupted.
10. Ending the service
You can stop using Kimira by telling us in writing; the service ends at the close of the month you are invoiced for. We may suspend or end an account that breaks these terms or WhatsApp's rules, and we will tell you why. Either way, your data stays available to export for 90 days, as set out above.
11. Liability
Kimira helps you follow up work; it does not do the work, and you remain responsible for your business decisions. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any claim is limited to the fees you paid us in the three months before it arose. Nothing in these terms limits liability that cannot be limited by law.
12. Governing law
These terms are governed by the laws of India. The courts at Jaipur, Rajasthan, have jurisdiction.
13. Contact
Questions about these terms: abhimanyu.shah@goodwillimpex.com.